Returns & Refunds

At ZONABLÜ, we stand behind the quality of our products and want every customer to be satisfied with their purchase.

Food Products

Due to food safety regulations and the perishable nature of food products, we cannot accept returns of opened or used items.

Returns

Unopened and unused products may be returned within 14 days of delivery, provided they remain in their original condition and packaging.

To initiate a return, please contact us at hello@zonablu.ca with your order number and reason for the return.

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Photographs of the product and packaging

Upon review, we may offer a replacement, store credit, or refund at our discretion.

Refunds

Once a return has been received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your financial institution.

Contact

For all return and refund inquiries:

info@zonablu.ca